Refund policy
Refund Policy
This Refund Policy applies to all purchases made through this website, which is operated by NuviaLab LLC, a limited liability company registered in the State of Wyoming (USA), with its registered office at 30 N Gould St, Ste R, Sheridan, WY 82801, United States. For any question regarding this policy, you can contact us at contact@nuvia-lab.com.
1. Return Window
Our return policy is valid for 90 days from the date you receive your order. Under the Consumer Contracts Regulations 2013, you have the right to cancel your order without reason within 14 days of receiving your product (your statutory cancellation right). Beyond this statutory right, we offer an extended commercial guarantee of up to 90 days from delivery, subject to the conditions described below. After 90 days, we are unable to offer a refund or exchange.
2. Return Conditions
A) Statutory Cancellation Right (days 1–14) During the first 14 days following receipt of your product, you have the right to return any item, even if you have tried it in the normal way. If the product has diminished in value due to excessive handling beyond what is necessary to assess its nature and function, we reserve the right to deduct a corresponding amount from your refund.
B) Commercial Guarantee (days 15–90) For a return to be accepted under our extended commercial guarantee, the following conditions must be met:
- The item must be unused and in its original packaging.
- It must retain its original seals and hygiene seal intact.
- A receipt or proof of purchase is required to process the return.
3. Return Shipping Costs
Return shipping costs are the responsibility of the buyer, both under the statutory cancellation right (days 1–14) and under our commercial guarantee (days 15–90). We recommend using a tracked delivery service, as we cannot be held responsible for parcels lost in transit.
4. Return Procedure
To initiate a return request, please contact us at: contact@nuvia-lab.com. Once your request has been approved, please send the parcel to the following address:
Returns Department, Esp. Jean-Marie Louvel, 14000 Caen
Parcels returned without a prior approved return request will not be accepted.
5. Damaged or Defective Items
Please inspect your order upon receipt. If an item is defective, damaged, or if you have received an incorrect item, please contact us immediately. In such cases, we will cover all return shipping costs and arrange an exchange or full refund.
6. Exchanges
The quickest way to obtain the product you want is to return the item concerned and, once the return has been received, place a new separate order.
7. Refunds
Once your return has been received and inspected, we will send you an email confirming whether your refund has been approved or declined. If approved, the refund will be processed and credited to your original payment method within 14 calendar days of us receiving the returned item.