Shipping policy

Shipping Policy

This website is operated by NuviaLab LLC, a limited liability company registered in the State of Wyoming (USA), with its registered office at 30 N Gould St, Ste R, Sheridan, WY 82801, United States (trading as "Nuvia"). The purpose of this shipping policy is to inform Nuvia customers of the conditions for order preparation, dispatch and delivery on this website.

1. Delivery Zone
Nuvia currently delivers to the United Kingdom.

2. Order Origin
Orders are dispatched from warehouses located outside the United Kingdom.

3. Preparation Time
Orders are prepared within 24 to 48 business hours following payment confirmation (excluding weekends and bank holidays).

4. Delivery Time
Once dispatched, estimated delivery time is 6–10 business days. These timeframes are indicative and may vary depending on the carrier or circumstances beyond our control.

5. Carrier
Delivery is handled by international carriers in collaboration with local courier services in the United Kingdom.

6. Delivery Charges
Delivery is FREE with no minimum order value.

7. Order Tracking
Once your order has been dispatched, you will receive a tracking number by email so you can follow the progress of your parcel.

8. Customs Duties and Taxes
As orders are dispatched from outside the United Kingdom, customs duties, local taxes or import charges may apply. Any such charges are the sole responsibility of the customer.

9. Delivery Delays and Force Majeure
Nuvia cannot be held responsible for delivery delays caused by the carrier or resulting from exceptional circumstances or events of force majeure (strikes, adverse weather conditions, logistical disruptions, etc.).

10. Contact — Delivery
For any questions regarding shipping, delivery or order tracking, please contact our customer service team at: contact@nuvia-lab.com