Cancellation policy

Cancellation Policy

This website is operated by NuviaLab LLC, a limited liability company registered in the State of Wyoming (USA), with its registered office at 30 N Gould St, Ste R, Sheridan, WY 82801, United States (trading as "Nuvia"). Some items in our store may be offered to you as a subscription. This cancellation policy explains how you can change or cancel these purchases. For standard one-time purchases, please refer to our Refund Policy.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries, based on the subscription duration and frequency that you select at checkout.

Your payment details will be stored securely and you'll be charged for each delivery, unless you choose to pay in advance.

Our subscriptions renew automatically every month at the end of each period, so your deliveries continue without interruption. You will be charged the applicable subscription amount using the payment method on file on each monthly renewal date, until you cancel.

You can cancel or change your subscription at any time. Every order confirmation email contains a link to your order, and you can manage or cancel your subscription directly from that interface (accessible via your confirmation email or your order page). To avoid being charged for the next period, cancel before your monthly renewal date. If you need help, you can also contact us at contact@nuvia-lab.com.

Cancelling a subscription stops future deliveries and charges; it does not automatically refund deliveries that have already been dispatched. See our Refund Policy for more details on returns and refunds.

One-time purchases

Standard (non-subscription) orders can be cancelled before they are dispatched by contacting us at contact@nuvia-lab.com. Once an order has been dispatched, it is handled under our Refund Policy.